Terms of Use

We amend these terms from time to time. Every time you wish to use our site, please check them to make sure you understand the terms that apply at that time.

Our site is made available free of charge. We do not guarantee that it, or any content on it, will always be available or uninterrupted. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities, and we may suspend, withdraw or restrict the availability of all or any part of it at any time for business or operational reasons.

Please note that these terms do not apply to any contract for the purchase of a vehicle itself, nor to any contract for the provision of financial credit.

Who we are and how to contact us

This site is operated by Oakwood Motor Company Ltd. We are a limited company registered in England and Wales under company number 06002436, with our registered office at 26 Whitelegge Street, Bury, Greater Manchester, BL8 1SW. Our main trading address is the same. We are registered for VAT and our VAT number is 693061136.

To contact us, please email sales@herocarfinance.co.uk, telephone our customer service line on 0161 843 7934, or write to us at 26 Whitelegge Street, Bury, Greater Manchester, BL8 1SW.

By using our site you accept these terms

By using our site to locate a vehicle or obtain finance quotes, you confirm that you accept these terms of use and agree to comply with them. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. If you do not agree to these terms, you must not use our site.

These terms are intended to represent the entire agreement between you and us in relation to their subject matter. If you are a business customer, they constitute the entire agreement between us and you acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in them. If you are a consumer and believe you have relied on something not set out here, please contact us to clarify the position. We recommend that you print a copy of these terms for future reference.

Other terms that may apply to you

• Our terms and conditions of sale, available from Oakwood Motor Company Ltd, which set out the terms of any contract for the purchase of a vehicle.
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us.
• Our Cookie Policy, which gives you information about the cookies on our site.

Information on this site

• The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of it.
• Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that it is accurate, complete or up to date.
• Any descriptions or illustrations are for illustrative purposes only and are published for the sole purpose of giving an approximate idea of the vehicles described. They do not form part of any contract. We have made every effort to display colours accurately, but we cannot guarantee that a device’s display accurately reflects the colour of a vehicle.
• Any part exchange valuations obtained on this site are only estimates based on the information you have submitted. The actual valuation will be agreed after we have appraised the vehicle.
• Any finance quotes obtained on this site are illustrative examples, based on the vehicle and the figures you have submitted. Your application for finance will be processed by the finance company, not by us, and will take into account your personal credit rating, so the actual quote may be different.
• We reserve the right to amend the specification of any vehicle described on this site if required to do so by any applicable statutory or regulatory requirement, to implement minor technical adjustments and improvements, or if the amendment will not materially affect its nature or quality.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through it is appropriate for use or available in other locations. We do not deliver vehicles outside the United Kingdom. Finance quotes are not applicable to persons residing outside the United Kingdom.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performing, any of our obligations that is caused by an act or event beyond our reasonable control. If such an event affects the performance of our obligations, we will contact you as soon as possible and take steps to minimise the effect of the delay.

How you may use material on our site

We are the owner or licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and download extracts, of any page for your personal use, and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences or graphics separately from any accompanying text.

Our status, and that of any identified contributors, as the authors of content on our site must always be acknowledged. You must not use any part of the content for commercial purposes without obtaining a licence from us or our licensors. If you print off, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies you have made.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. They should not be interpreted as approval by us of those linked websites or any information you may obtain from them. We have no control over their contents.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability apply to liability arising as a result of the supply of any products to you, which are set out in our terms and conditions of sale, available from Oakwood Motor Company Ltd.
• This section will survive the termination of any contract between us.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law.
• We will not be liable to you for any loss or damage, whether in contract, tort including negligence, breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site, or use of or reliance on any content displayed on it.
• In particular, we will not be liable for loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
• Subject to the above, our total liability to you arising under or in connection with any contract between us will be limited to the total amount payable by you under that contract.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site, and you should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to our site, the server on which it is stored, or any server, computer or database connected to it. You must not attack our site by means of a denial of service attack. By breaching this provision you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with them by disclosing your identity. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in a way that suggests any form of association, approval or endorsement on our part where none exists, and you must not establish a link on any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any other use of content on our site, please contact sales@herocarfinance.co.uk.

General provisions

Assignment and transfer. We may assign or transfer our rights and obligations to another entity, but will always notify you in writing or by posting on this page if this happens. You may only assign or transfer your rights or obligations to another person if we agree in writing.

Waiver. If we do not insist that you perform any of your obligations, or if we do not enforce our rights against you, or if we delay in doing so, that does not mean we have waived our rights or that you do not have to comply with those obligations.

Severance. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

Third party rights. Any contract is between you and us. No other person has any rights to enforce any of its terms.

Complaints. If a problem arises or you are dissatisfied, we have a comprehensive complaints policy, available from Oakwood Motor Company Ltd.

Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without you having to go to court. If you are a consumer and are not happy with how we have handled a complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to Trading Standards and find your local branch via their website.

Which country’s laws apply to any disputes?

If you are a consumer, these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation, including any non-contractual disputes or claims, are governed by English law, and we both agree to the exclusive jurisdiction of the courts of England and Wales.